Frequently Asked Questions (FAQ)
From the City's Emergency Operations Centre
(Last Updated April 6, 2020)
The vast majority of Hamiltonians have come together by staying apart. The practice of self-isolation and physical distancing of 2 metres (6 feet) makes a difference. Thank you for heeding the advice of Public Health. Please continue to follow the advised protocols.
We have watched as communities have worked collaboratively to assist those who are not in a position to stock up on resources or access basic needs because of additional challenges. Neighbours are reaching out to neighbours through phone calls and social media, and wider communities who have mobilised overnight to serve vulnerable populations.
Caremongering Hamilton is an example of that quick mobilisation. It is a grassroots group lead by the Disability Justice Network of Ontario and Hamilton Student Mobilization Network. The goal is to help those with economic, social, health and mobility challenges as measures to stop the spread of the coronavirus. The group operates through Facebook and welcomes those in need and those who can volunteer or financially support the work. See the about section on their Facebook account or read them in The Spec, CBC Hamilton and the Washington Post.
To those essential workers in healthcare, grocery, waste collection, logistics, and so many others - thank you seems too small a word for the depth of gratitude we all feel towards each of you, none-the-less, THANK YOU!
Wishing you all health and safety.
Below you will find links to information provided by the City of Hamilton's public services. The City's website is the best source of Public Health and up-to-date information for residents.
Waste Collection Update
At the time of this media release, the City is continuing to work through issues with our waste collections service. Residents who had waste collection scheduled for today but did not get their waste collected should put their waste out at the curb again tomorrow. We are continuing to review the provision of waste collections and will provide updates as we have them.
Leaf and Yard waste suspended beginning tomorrow
Beginning Tuesday, March 24, the City will suspend curbside pick up of leaf and yard waste until further notice. Residents are directed to either hold on to their leaf and yard waste or take it to one of the Community Recycling Centres.
Keeping Collectors Healthy
The City of Hamilton waste collection crews are still out on the streets, picking up green bins, blue boxes and garbage. While crews have their own health and safety procedures in place, residents are asked to help protect them on the job:
- Place used tissues and napkins in the garbage, rather than the green bin.
- Please use liner bags (either paper or certified compostable plastic) in the green bin.
- Please ensure that all material placed in garbage bins is bagged, not kept loose.
- Please follow the advice of Public Health and keep a physical social distance of at least two metres from waste collection staff.
These steps will help protect the health of crews who handle thousands of bins, bags and boxes each week.
Full media release: https://www.hamilton.ca/government-information/news-centre/news-releases/covid-19-update-hsr-asking-customers-travel-only-if
If you are not a twitter person, feel free to email us your questions in advance and we will send them to the coordinator.
COVID-19 City of Hamilton Response
With cases of novel coronavirus (COVID-19) emerging locally, the City has initiated its Emergency Operations Centre (EOC) at a Level II activation.
The role of the EOC is to coordinate a response to any type of emergency. The EOC provides support and resources to the emergency and ensures continuity of City services.
The EOC is closely monitoring and responding to the rapidly evolving situation to ensure the City is providing the best support possible to the community as we work together to find our way through this challenging time.
Council has been kept informed by EOC staff throughout the last couple days on some crucial decisions for our residents. This an ever-changing situation with significant changes happening. To stay informed on these changes, please visit Hamilton.ca/coronavirus for more information or call Public Health Services' COVID-19 Hotline (905) 546-2424 ext. 7970 or email: [email protected]
I am thankful for the City's public health, health care and first responders' teams as well as the city staff who have been working very long hours in their service to Hamilton's Emergency Operations Centre.
The Ward 1 staff and I will be able to answer email and respond to voice mail. Do not hesitate to reach out with questions or concerns.
Let us care for one another and be particularly mindful of our most vulnerable neighbours who may not have the might or means to access the necessities. Let us seek solace in places of light and take comfort in helping one another through this challenging time.